STEEPEN Customer Information: Delivery, Payment, Warranty, and Returns

We value every customer and strive to make the purchasing process on the website https://www.steepen.ua/ as transparent and convenient as possible. Below is key information regarding orders.

1. Payment Terms

For your convenience, we offer several secure payment methods:

  • Online Card Payment: We accept Visa/Mastercard through secure payment systems (e.g., LiqPay, Portmone). Payment is made without commission from our side.
  • Cash on Delivery: Available upon delivery by a courier service. Please note that the carrier may charge an additional fee for the money transfer service.
  • Bank Transfer: Payment via invoice for legal entities and private entrepreneurs. We are VAT payers.

2. Delivery and Terms

Delivery is carried out throughout the territory of Ukraine where logistics operators are active:

  • Nova Poshta: To a branch office or by courier to your address. Delivery time: 1-3 business days.
  • Ukrposhta: For remote regions or for economy shipping. Delivery time: 3-7 business days.
  • Cost: Calculated according to the carrier's tariffs and depends on the weight/dimensions of the goods.

Orders are usually dispatched within 1 business day after payment confirmation.

3. Warranty and Service

The company "STEEPEN" R&D LTD provides an official warranty on all products under the STEEPEN trademark.

  • Warranty Period: Specified in the description of the specific product and/or in the warranty card.
  • Warranty Obligations: Cover defects that occurred due to the manufacturer's fault.
  • Post-Warranty Service: We also provide service support after the expiration of the warranty period.

4. Returns and Exchange of Goods

You have the right to return or exchange goods in accordance with the Law of Ukraine "On Consumer Rights Protection":

  • Period: Within 14 calendar days from the moment of receiving the goods.
  • Return Conditions: The goods have not been used, their marketable condition, original packaging, seals, labels, and the settlement document (receipt) are preserved.
  • Procedure: To arrange a return, contact our support service, specifying the order number and the reason for the return.

In case of detection of a manufacturing defect (inadequate quality), exchange or refund is carried out at our expense.

5. Customer Support

Have questions? Contact us:

Email: support@steepen.ua
Phone: 098-341-1989